Please find below most popular questions our clients are asking. We do our best to service our clients, however it may be pretty good idea to study this page before contacting customer support, many questions are answered right here!
You just need to complete our simple two step registration process, submit a proof of identification and proof of address and your trading account will be opened immediately.
Providing that you have completed our two step registration process, uploaded your documents and deposited funds into your account you should be ready for trading immediately
You can submit a passport, national identity card or other document issued by an independent and reliable source that carries your photo. Your photograph, signature, issue & expiry dates, personal details including serial number must be clearly visible
You need to submit a recent utility bill dated within the last three months, or a recent local authority tax bill, or a recent bank or credit card statement.
To change leverage for your trading account please contact our customer support.
Yes, you have up to 50 trading accounts, however website account may be only one per single person.
Please click on the “Forgot Password” link and enter your email address in order to reset your password.
Please login to the Traders room, click on "Add new Account”, then choose the Account type, Currency Base and Leverage.
Visit TurboForex Vault menu and use internal transfer form to transfer funds between accounts.
The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time)
The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.
Your order will be Stop-Out, when the margin level (Equity/Used Margin) of your trading account goes below stop out level for your account type. This will trigger a stop-out and your positions will start closing starting from the most unprofitable.
Yes, Trailing Stops and Expert Advisors are supported.
You should note that the take profit for a long position is placed above the prevailing market price. As a result, if you place a take profit after you open a position when it is already in a loss, the take profit will act as a stop loss and your position will be closed with a loss (i.e. take profit is placed below the opening price in this case but above the prevailing market price).
The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.
If you placed an instant order and you decided to click “cancel” it may not always be possible to cancel the request if the request has already been received by our trading server. You should consider that your platform will also give you a warning: “Closing of this window will not guarantee the order cancelling”. This is because your order is already sent to our servers.
From 23:00 to 02:00 server time, all markets are closed and therefore there is very low liquidity in the market.
You can use any of the payment methods below to fund your account: Bank Transfer, Credit / Debit Card, Skrill, Webmoney
Please visit "Deposit Funds" menu in your traders room.
You can make deposits in any currency, it will be automatically converted to currency of your account.
For all payment methods other than bank transfer deposits are usually credited within several minutes. Bank transfers may take 3-5 business days.
Depending on the payment method it may take from 24 hours to several days.
Please visit "Withdraw Funds" menu in your traders room.
Yes, you can. You just need to be aware that when you submit a withdrawal request, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as Equity minus Necessary Margin (required to maintain an open position).