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Frequently asked questions

Please find below most popular questions our clients are asking. We do our best to service our clients, however it may be pretty good idea to study this page before contacting customer support, many questions are answered right here!

Account Opening Questions

How long does it take to open a live account?

You just need to complete our simple two step registration process, submit a proof of identification and proof of address and your trading account will be opened immediately.

How soon can I start trading?

Providing that you have completed our two step registration process, uploaded your documents and deposited funds into your account you should be ready for trading immediately

What proof of identity documents are required?

You can submit a passport, national identity card or other document issued by an independent and reliable source that carries your photo. Your photograph, signature, issue & expiry dates, personal details including serial number must be clearly visible

What proof of address document is required?

You need to submit a recent utility bill dated within the last three months, or a recent local authority tax bill, or a recent bank or credit card statement.

How do I change the leverage on my account?

To change leverage for your trading account please contact our customer support.

Can I have multiple trading accounts?

Yes, you have up to 50 trading accounts, however website account may be only one per single person.

I forgot my Traders Room password. What should I do?

Please click on the “Forgot Password” link and enter your email address in order to reset your password.

How do I open an additional account?

Please login to the Traders room, click on "Add new Account”, then choose the Account type, Currency Base and Leverage.

How can I transfer the funds between my accounts?

Visit TurboForex Vault menu and use internal transfer form to transfer funds between accounts.


Trading Questions

What are the trading hours?

The trading hours are 24 hours per day, starting at 00:00 Monday and closing at 24:00 Friday server time. Server time is GMT + 2 (GMT + 3 applies during daylight saving/summer time)

The price on the chart is different than the price appearing on my trading terminal. Why?

The charts show the Bid price by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread.

My order was Stop-Out. Why?

Your order will be Stop-Out, when the margin level (Equity/Used Margin) of your trading account goes below stop out level for your account type. This will trigger a stop-out and your positions will start closing starting from the most unprofitable.

Do you support Trailing Stops and Expert Advisors?

Yes, Trailing Stops and Expert Advisors are supported.

I have placed a take profit order and was triggered with loss. Why?

You should note that the take profit for a long position is placed above the prevailing market price. As a result, if you place a take profit after you open a position when it is already in a loss, the take profit will act as a stop loss and your position will be closed with a loss (i.e. take profit is placed below the opening price in this case but above the prevailing market price).

What is the difference between the balance and the equity that appears on my trading platform?

The balance illustrates your closed positions’ Profit/Loss while the Equity is the real time calculation of Profit/Loss i.e. taking into account both open and closed positions.

Can I cancel an instant order request?

If you placed an instant order and you decided to click “cancel” it may not always be possible to cancel the request if the request has already been received by our trading server. You should consider that your platform will also give you a warning: “Closing of this window will not guarantee the order cancelling”. This is because your order is already sent to our servers.

Why are the spreads higher after 11pm?

From 23:00 to 02:00 server time, all markets are closed and therefore there is very low liquidity in the market.


Account Funding Questions

What are the different payment methods I can use to fund my account?

You can use any of the payment methods below to fund your account: Bank Transfer, Credit / Debit Card, Skrill, Webmoney

How do I deposit funds into my trading account?

Please visit "Deposit Funds" menu in your traders room.

Which currencies can I use to deposit funds into my trading account?

You can make deposits in any currency, it will be automatically converted to currency of your account.

How long does it takes for my funds to be deposited into my trading platform?

For all payment methods other than bank transfer deposits are usually credited within several minutes. Bank transfers may take 3-5 business days.

I wish to withdraw my funds, how long does it take to reach my personal account?

Depending on the payment method it may take from 24 hours to several days.

What should I do if I want to withdraw my funds from my trading account?

Please visit "Withdraw Funds" menu in your traders room.

Can I withdraw funds when I have open positions?

Yes, you can. You just need to be aware that when you submit a withdrawal request, your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. Free margin is calculated as Equity minus Necessary Margin (required to maintain an open position).

Payment Methods